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Your Rights and Our Legal Commitments

pis4d operates under a clearly defined legal framework so you know exactly what governs your account, your data, and your transactions — from the moment you open an…

Terms & ConditionsPrivacy PolicyDANA, OVO, GoPay, QRIS CoveredData Retention PolicyAccount Dispute Resolution

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Jurisdiction, Eligibility and Payment Context

pis4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your eligibility to hold an account and participate in any activity on pis4d depends on local law in your region of Indonesia. We do not make representations that our services are available in jurisdictions where they are restricted. When you fund your account using DANA, OVO,

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GoPay or QRIS, the transaction is governed by the terms of both pis4d and the respective payment provider. Bank transfer deposits follow the same dual-agreement structure. Our terms are written in plain language so you can verify what you agree to before any funds move. If
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you are accessing from Surabaya or any other Indonesian city, the same national legal framework applies to your account. We review these terms periodically and notify you of material changes via the email address on your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a dispute related to our terms, our support team is reachable 24 hours a day, seven days a week. We maintain three contact paths so your legal query reaches the right department without delay, and we aim to respond to formal written requests within 3 business days.

Team online

Live Chat

Available around the clock inside your account dashboard. Use this channel for immediate clarification on terms, account access questions, or transaction disputes. Our agents can escalate to our legal team within the same session.

Email Support

Send formal data requests, account-closure instructions, or written complaints to our dedicated legal inbox. We acknowledge receipt within 24 hours and deliver a substantive response within 3 business days.

Ticket System

Submit a structured ticket through your account panel for documented disputes. Each ticket receives a unique reference number you can use to track status, and all correspondence is retained for audit purposes.

DATA & SECURITY PRACTICES

Inside pis4d: How We Handle Your Data

We apply a layered approach to account security and data management — from how cookies are set on your first visit to how long we retain transaction records after an account is…

Cookie Policy

We use functional, analytical and preference cookies only. You can adjust cookie settings from the footer link on any page. Strictly necessary cookies cannot be disabled as they maintain your session and account security.

Data Retention

Account data and transaction records are retained for a minimum of five years from your last active session, in line with standard financial record-keeping practice. After closure, personal identifiers are anonymised on schedule.

Account Security

Two-step verification is available on all accounts and strongly encouraged. Passwords are hashed at rest; we never store them in plain text. Suspicious login attempts trigger an automatic account lock and email alert.

Your Data Rights

You may request a full export of your account data, ask us to correct inaccuracies, or request erasure where permitted. Submit these requests via email and we will respond within 3 business days with a resolution or timeline.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, we receive only the confirmation token — never your full payment credentials. Raw payment details stay within the payment provider's encrypted environment.

Dispute Resolution Contact

Formal disputes should be submitted in writing via our email legal inbox. Include your account ID and the date of the transaction in question. We escalate unresolved disputes to our compliance review team within 5 business days.

Common Questions About Your Legal Rights on pis4d

The questions below cover what our terms mean for you in practice — from how to access your data to what happens when a payment dispute arises. If your question is not covered here, our 24/7 live chat team can connect you directly with our legal support staff.

Access to pis4d depends on local law. We recommend you verify your eligibility based on the laws of your specific region in Indonesia before opening an account and making any deposit via DANA, OVO, GoPay or QRIS.

We collect your registration details, session activity, and transaction confirmations. We do not collect raw payment credentials from DANA, OVO, GoPay or QRIS — only the completion token your payment provider sends us after a successful transfer.

Send a written request to our legal email inbox with your account ID and registered email address. We acknowledge within 24 hours and deliver your data export within 3 business days in a standard, readable format.

Yes, where local law permits and where no outstanding balance or active dispute exists, you may request erasure of personal identifiers. Financial transaction records are retained for the legally required minimum period before anonymisation.

Deposit disputes are governed by both our platform terms and the terms of your payment provider. Submit a ticket through your account panel with the transaction reference. We aim to resolve payment disputes within 5 business days of receipt.

Material changes to our Terms & Conditions or Privacy Policy are sent to the email address registered on your account at least 7 days before the change takes effect. Continued use of your account after that date constitutes acceptance of the revised terms.

After you close your account, we retain transaction records for the legally required minimum period — typically five years. Personal identifiers such as your name and contact details are anonymised once the retention period ends and no dispute is pending.

Your Rights and Our Legal Commitments

How to Reach Us on Legal Matters

Live Chat

Email Support

Ticket System

Inside pis4d: How We Handle Your Data

Cookie Policy

Data Retention

Account Security

Your Data Rights

Payment Data Handling

Dispute Resolution Contact

Common Questions About Your Legal Rights on pis4d

01 Is pis4d available to me as an Indonesian account holder?

02 What data does pis4d collect when I open an account?

03 How do I request a copy of my personal data?

04 Can I ask pis4d to delete my account data?

05 What governs a dispute over a QRIS or GoPay deposit?

06 How are changes to the legal terms communicated to me?

07 What happens to my account data if I close my account?

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