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How We Handle Your Personal Information

Your account security matters to us from the moment you deposit via DANA, OVO, GoPay or QRIS until you withdraw your winnings.

Encrypted account accessPayment data isolationDirect withdrawal verification
pis4d How We Handle Your Personal Information
PRIVACY QUESTIONS

Reach Out About Your Data

If you have a question about how we use your information, want to review what we hold on your account, or need to update your details, our support team is here to help. Contact us through your chosen channel—all paths lead to the same privacy team.

Team online

Email Support

Send a request to our privacy inbox and we'll respond within 48 hours with details on your stored data, how it's used and any corrections you need.

Live Chat

Open a chat session from inside your account lobby during support hours. Our team can walk through privacy settings, answer data questions and process account changes in real time.

Account Settings

Log in to your account and head to Settings > Privacy to view and manage your communication preferences, two-factor authentication and linked payment methods.

DATA SECURITY

How We Keep Your Account Safe

Every deposit and withdrawal is encrypted end-to-end, so your DANA, OVO, GoPay or QRIS transactions never expose payment details to unauthorised access.

Encryption Standard

All account pages, payment forms and live-table streams use TLS 1.2 encryption. Your personal data and betting history are encrypted at rest on our servers.

Withdrawal Verification

Every withdrawal request requires confirmation through your registered payment method. This prevents unauthorised cash-outs and matches your identity before money leaves our account.

Session Timeout

Your session ends after 30 minutes of inactivity on desktop and 15 minutes on mobile to prevent unauthorised access if you step away or forget to log out.

Data Retention

We keep your account data while you're active; after closure, we retain transaction records and identity details for seven years to meet regulatory and dispute-resolution requirements.

Cookie Policy

We use cookies to remember your login state, language preference and betting history. You can disable non-essential cookies in your browser; login cookies stay required for account access.

Privacy Changes

We notify you by email at least 30 days before making material changes to this policy. Log in to your account Settings to review the updated terms or contact our team with questions.

Privacy Policy FAQs

Read answers to the questions we hear most about account data, payment security and how we handle your information.

Yes. Log in to your account, go to Settings > Account Data and select Export. We'll prepare your full record—profile details, deposit and withdrawal history, betting activity—and email it to you within 24 hours as a PDF file.

You can close your account from Settings > Account > Close Account. Deletion is permanent and irreversible. We'll remove your contact details immediately; transaction records stay for seven years as required by law, but won't be linked to you.

Your DANA, OVO, GoPay or QRIS account details are never stored in full. We keep only the masked identifier (last four digits and issuer name) to help you recognise your payment method for future deposits. Full details are encrypted and discarded after each transaction.

Contact our support team immediately via live chat or email. We'll lock your account, review login history, and reset your password. If funds were moved, we investigate and work with your payment provider to trace and recover the transfer.

No. We do not sell or share your personal information with other platforms, advertisers or third-party networks. Your data stays within pis4d and only flows to our payment processors and identity-verification partners where required.

We review this policy annually or when we introduce new features or payment methods. Material changes are announced by email 30 days in advance. Minor updates to comply with law or fix clarity are published immediately; you'll see the update date at the bottom of this page.

Your account information is stored on secure servers in compliance with data-protection standards applicable to the regions where we operate. Access depends on local law. We do not transfer your data outside the applicable jurisdiction without your explicit consent.